Hi TonyT123,a. What is the make and model of your keyboard and mouse?b. What is the model number of your laptop?First let’s check for the device whether it has yellow exclamation mark or red X mark in Device Manager.Follow this step to do the same:1. Click Start, type device manager in the Startsearch box and hit Enter.2.
With Device Manager open, locate the piece of hardware you want to view the status of.Note: Work your way through the hardware categories by clicking the+ icon. The specific pieces of hardware in your computer are listed under the major hardware categories.3. Once you've found the hardware you're wanting to view the status of, right click on the its icon or text and choose Properties.4. Under the Generaltab, Locate the Device status area for the Devices that is now open for your hardware.Note: The Device status area surrounds a text box and aCheck for solutions. You should see this in the bottom half of the window.5. The information in this Device status text box contains the current status of this particular hardware device.6. If the hardware device is working properly, the text will look something like this:This device is working properly.Does it show any error message/code associated with the devices?
I agree with all your comments on using an external keyboard! I love my Comfort Curve and actually get annoyed when I HAVE to use my laptop’s keyboard (such as at lectures). I may purchase a small wireless external keyboard at some point, for use outside the house. Laptop External Keyboards. Product - Toshiba Satellite C650 C655 L650 L655 L660 L665 L670 L675 L750 L755 L770 L775 Laptop Keyboard. Product Image. If you’ve spilled your Mountain Dew on your new Lenovo laptop keyboard, you’re probably looking for a fix. One thing you can do, if your computer isn’t actually fried, you can disable the laptop keyboard and consider using an external USB-powered keyboard to work with your laptop.
If yes, let us know the exact error code and message.Regards,Divya R – Microsoft Support.
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